Privacy Policy

NexaCargo is a technology-driven logistics company headquartered in Lisbon, Portugal, providing last-mile delivery, warehousing & distribution, and fulfilment & returns across Europe. For the purposes of the EU General Data Protection Regulation (GDPR), NexaCargo acts as the data controller for the personal data described in this policy.

We collect only the data we need to provide and improve our services:

• Contact details you provide through our forms — name, company, email address, phone number, and the content of your message.
• Shipment data such as tracking numbers, delivery addresses, and order references needed to fulfil and track deliveries.
• Recruitment data you submit when applying for a role, including your CV and professional history.
• Technical data such as IP address, browser type, and usage information collected automatically through cookies and similar technologies.

We process your personal data to:

• Deliver, track, and manage logistics and fulfilment services.
• Respond to enquiries, quote requests, and support tickets.
• Assess job applications and manage recruitment.
• Maintain the security, performance, and reliability of our website.
• Meet legal, tax, and customs obligations.

Our legal bases for processing include the performance of a contract, our legitimate business interests, your consent (for example, for non-essential cookies), and compliance with legal obligations.

We share data only with trusted partners who help us deliver our services — such as carriers, warehousing partners, payment providers, and IT vendors — under contractual confidentiality obligations. Where data is transferred outside the European Economic Area, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

We keep personal data only for as long as necessary for the purposes described above or as required by law. Contact and shipment records are typically retained for the duration of our business relationship and a reasonable period thereafter; recruitment data is retained for up to 12 months unless you ask us to remove it sooner.

If you are in the EU, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten").
• Restrict or object to certain processing.
• Request data portability.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Portuguese supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD).

Our website uses essential cookies to function and, with your consent, analytics cookies to understand how the site is used. You can manage or disable cookies through your browser settings; disabling essential cookies may affect how the site works.

For any privacy question or to exercise your rights, contact our team at privacy@nexacargo.pt or write to NexaCargo, Lisbon, Portugal. We aim to respond to all requests within one month.