Support

Frequently Asked Questions

Everything you need to know about tracking, delivery, returns, warehousing, and working with NexaCargo across Europe.

How do I track my shipment?

Enter your tracking number on our Track page to see live status, the latest milestone, and an estimated delivery window. Tracking updates as your parcel moves through our network across Europe.

What are your delivery times across the EU?

Domestic deliveries within Portugal typically arrive in 1–2 business days. Cross-border deliveries within Western Europe usually take 2–4 business days, while more distant or remote EU destinations can take 3–6 business days. Exact times are confirmed at booking.

Can I change a delivery address after dispatch?

In many cases yes. Contact our team as early as possible with your tracking number. If the parcel has not yet reached the final delivery stage, we can often reroute it; once out for delivery, changes may not be possible.

How do returns work?

We manage end-to-end returns as part of our fulfilment service. Returned items are collected or dropped at a partner point, inspected at our warehouse, and either restocked or processed according to your business rules — with status visible throughout.

Do you offer warehousing and inventory storage?

Yes. We provide scalable warehousing and distribution from strategically located facilities, with connected inventory management, pick-and-pack, and real-time stock visibility so you can scale up or down with demand.

How are customs and cross-border shipments handled?

For shipments crossing customs borders, we coordinate documentation and clearance with our partners. You provide accurate commercial and product information, and we help ensure the correct paperwork, duties, and taxes are applied for smooth clearance.

What happens if my parcel is lost or damaged?

Report any loss or damage to our team as soon as possible with your tracking number and supporting details such as photos. We investigate every case and process claims in line with your service agreement and applicable transport regulations.

Do you provide proof of delivery?

Yes. Depending on the service level, proof of delivery can include a timestamp, GPS confirmation, recipient name, or a signature, all accessible through your tracking details or account.

Which countries do you deliver to?

We operate across the European Union and neighbouring European markets, combining our own last-mile network with vetted partners to reach both major cities and harder-to-serve regions.

How do I get a quote or speak to your team?

Visit our Contact page or email info@nexacargo.pt with your shipping volumes, origins, and destinations. Our Lisbon-based team replies within one business day.

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